FAQs

How long will it take us to fulfill your order?

All Zoomer label products will be fulfilled within 2-4 business days.

All Zoomer Market products are subject to individual vendor shipping times.

These trusted partners handle fulfillment for each item sold.

Market items are noted on individual product pages.

Where do we ship?

We currently ship within Canada.

What shipping carriers do we use?

Canada Post and UPS are our most commonly used shipping carriers.

What are our shipping rates?

Zoomer label products ship for a flat fee of $15 within Canada.

Zoomer label product orders over $100 (before tax and promo code) ship for free.

Zoomer Market products are subject to individual vendor shipping charges. A $12.99 flat shipping rate will be applied at checkout

These trusted partners handle fulfillment for each item sold.

Market items are noted on individual product pages.

How do you track your order?

Once your order has shipped a tracking number will be emailed to you.

Our return policy

At Zoomer Store we want you to be fully satisfied with your purchase.

We accept returns of unopened products up to 30 days after the date of receipt. Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

To start the return process please email info@zoomerstore.com and title the email with your order #. An RA number will be provided to you and you must write this number on the outside of your return package.

Please note that orders returned without an RA not be will not be accepted.

Please note we are not responsible for return shipping fees.

Is there a physical location for the Zoomer Store?

Currently we are exclusively an ecommerce store.

Have a product that you'd like to get on the Zoomer Store?

Please email us the details at info@zoomerstore.com.